Returns & Exchanges
At abxylute, we want you to be fully satisfied with your gaming experience, which is why we offer a 14-day return window for items in their original condition. If your device isn't the perfect fit for your setup, our streamlined process ensures a quick and hassle-free resolution.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your abxylute device in its original packaging, ensuring all included accessories, cables, and manuals are included to avoid restocking fees.
Ship the Device
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated inspection center.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing